RETURN POLICY

Libellule Gifts will happily return any items except the items listed below. Personalized, engraved or customized orders Edible and Confectionery items Sale and Clearance items Wearables (jewelry, garters, etc.) Consumables (bubbles, cameras, petals, etc.) Silk Petals Partial Orders

New, unopened items must be returned in their original box within 30 days of your UPS delivery date for a full refund or exchange, less shipping cost.

Please contact us at customerservice@libellulegifts.com for your Return Authorization number before returning your package. All returns must have a Return Authorization number clearly written on the outside of the return package or box.

For convenience we suggest using a trackable shipping company (UPS or FedEx).

Please insure your parcel back to the address we provide you in our return email, as we will not be able to offer you credit on any merchandise which was damaged in return transit.

Under no circumstances do we accept returns past 30 days (one month), calculated from the UPS delivery date.

SHIPPING

Item numbers that begin with WS,EB,BP usually ships in 5-7 business days. Personalized items add 3 additional days.

Item numbers that begin with BA,KA,FC usually ships in 3-4 business days. Personalized items add 3 additional days.

Who Pays Shipping Costs on a Return?

Customers are responsible for paying for return shipping, except in the instance where an error was made by us.

RETURN AUTHORIZATION NUMBER

All Returns or Exchanges must have a Return Authorization (RA) number posted clearly on the outside of the return package or box. To obtain an RA number, please email us at customerservice@libellulegifts.com . We will provide you with our return shipping address with the RA number. No returns will be processed without an RA number.

PARTIAL REFUNDS

In the event an item is returned not in the original condition, a partial refund may or may not be issued.

NO REFUNDS ON:

* Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit.

* Orders which are returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you.

* Returns past 30 days (one month), calculated from the UPS delivery date.

* Any items in the "Items Not Returnable" category (found above).

CANCELLATIONS

If you must cancel your order please contact us by telephone or live chat immediately. We cannot guarantee that order cancellations made via email will be received in time. Calling us or speaking with a representative will insure the cancellation of your order and prevent unwanted charges and shipments. Any personalized wedding favors or engraved items cannot be cancelled or refunded once your order has been processed.

DAMAGE POLICY

We pack each item carefully, and most items come individually wrapped in its own gift box. If something should arrive damaged we will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS Ground or UPS Standard. Depending on the extent of the damages, we may request to pick up the damages and inspect them so that we may process a claim with UPS. If we request to pick up the damages, we will have UPS pick up the damaged merchandise at no charge to you.

Shortages: Although shortages are rare, they do occasionally occur. In the event a shortage happens please contact us immediately for the missing pieces of your order. We will gladly reship any missing merchandise to you, at no additional charge, but please allow the order to arrive via your original method of shipment.

All damage or shortage claims must be made within 7 days of receiving the merchandise. No claims will be accepted after 7 days.

OUT OF STOCK POLICY

We make every effort to keep items in stock, however, during busy wedding season; some items may go out of stock for short periods of time.

On occasion, products may be backordered which will be noted in the product description with an expected in stock date. If a product is backordered, you are welcome to place an order, but please note, your order will not ship until it comes back in stock in our inventory. If you place an order for backorder stock, your credit card will be charged at the time of the order. Pre-paid out of stock orders will be guaranteed to be shipped as soon as the items come back into inventory.

On products that are noted as out of stock and ordered via our website, we will still follow our normal procedure of authorizing and billing your credit card, however we will also notify you via email that the merchandise is out of stock and give you an estimated date in which we expect our shipment to arrive.

If an order is placed which is on backorder status, your credit card will be charged at the time the order is placed. This will ensure that we reserve the merchandise for you. All pre-paid backorders will have priority stock versus non-paid backorders. Occasionally, items may go out of stock without notice and we may not have adequate lead time to update our website. If this occurs, and you place an order on a product which has just gone out of stock, we will notify you via email of the out of stock status and expected delivery date.

You will then have the option to change your order, cancel your order or place the item on backorder status.

REFUSED DELIVERY

Any orders refused for delivery by a customer without prior cancellation notice to us and confirmation by us of your order cancellation will be subjected to a 25% re-stocking fee.

Please see our cancellation policy if you wish to cancel your order.

UNDELIVERABLE PACKAGES

Customer will be charged a $25.00 additional handling fee for any undelivered shipment due to customer's incorrect address entered on the order form which must reshipped. Any shipment that needs to be re-shipped will be charged the same shipping charges that applied to the original order plus a $25.00 handling fee.

Please note UPS does not deliver to PO Box addresses.

EXCHANGE POLICY

If you would simply like to exchange an item for something different, please return the original merchandise to us. You may then place another order for the item(s) you wish to purchase. You do not have to wait for us to receive the original item(s) back before placing the new order, however, any credit that you would receive from the return will not go into effect until the item has been received and inspected by us.

Our Return Policy is the same for exchanging merchandise. Please read our Return Policy.

PRODUCT PACKAGING & ITEM DESCRIPTIONS

PACKAGING

All of our products are shipped in the original manufacturer packaging. We pack each item carefully, and most items come individually wrapped in its own gift box.

SIZES

Sizes of products are approximate. We try very hard to give exact measurements; however, sometimes manufacturers may slightly change the sizes of products. If the size is close in proximity to the size listed on our website, we do not deem the item to be defective or incorrect. Should the size variance be significantly different we will gladly accommodate any refund, returns or replacements.

PRODUCT DESCRIPTIONS

We make every attempt to provide you with accurate product descriptions, colors and sizes. Due to variances in color settings on different types of monitors, colors of actual products may differ slightly from the image you see on our website.

We have used our reasonable efforts to display as accurately as possible the colors of the materials shown on this site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We apologize for any inconvenience this may cause you.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Libellule Gifts shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Libellule Gifts shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Libellule Gifts shall immediately issue a credit to your credit card account in the amount of the charge. The display of products in this site shall not constitute an offer to sell.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Libellule Gifts reserves the right at any time after receipt of your order to accept or decline your order for any reason.

SALES & USE TAX

Libellule Gifts withholds applicable sales tax (7%) for orders to be delivered to addresses within New Jersey. Each customer shall be solely responsible for all sales and/or use taxes on orders shipped to any other location.

FREQUENTLY ASKED QUESTIONS

How do I make a purchase on LibelluleGifts.com?

Select the item you are interested in purchasing and enter the quality in the box. Don’t forget to choose if there is a option for personalization or color and then click on the ADD TO CART button. You have the choice to continue shopping or checkout.

Do you have a minimum order quantity?

Selected Libellule Gifts items have a minimum order requirement. Please feel free to order any quantity above the minimum.

Do you accept rush orders?

Please contact us at customerservice@libellulegifts.com for more information. Please note that personalized products are not eligible for rush delivery except where noted within product description. If rush personalization is available there is a fee for this service.

What are my payment options?

We accept Master Card, Visa, AMEX and Discover Cards. Libellule Gifts also accepts Paypal payments.

Does Libellule Gifts charge Sales Tax?

All order that are shipped within the state of New Jersey are charged a 7% sales tax. Orders shipped anywhere outside the state of New Jersey are exempt from sales tax.

Can I place an order over the phone?

All standard orders can be placed over the phone 973-388-7785 during normal business hours Monday - Friday 9am - 4pm EST

Is it safe to order online?

Libellule Gifts website is secured with the Secure Socket Layer (SSL) and encrypts all your personal information. We used strong security measures to prevent the loss, misuse and alteration of your personal information.

Will I receive an email confirmation?

Libellule Gifts will send you an email confirmation with the UPS tracking information once your order is processed and shipped. Shipping will take 6 - 10 business days. Personalized orders add 3 business days.

Can I Cancel My Order?

Any orders that are not yet processed can be cancelled. Please note, because we normally ship within 24 to 72 hours, not all orders will be able to be cancelled.

Third Party Links

Links provided on this site to third party sites are provided solely as a convenience to you and the provision of a link to a third party site does not constitute an endorsement by Libellule Gifts of such third party site or its provider or any of the content, products or services contained or offered in such third party site. We are not responsible for the terms, policies or practices or the content of any third party site.

Disclaimer and Limitation of Liability as to Products Sold All of Libellule Gifts products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Libellule Gifts makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Libellule Gifts site. Except as expressly stated herein, Libellule Gifts expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Libellule Gifts arising from any product sold on the Libellule Gifts site shall be the price of the product ordered. In no event shall Libellule Gifts, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer to Libellule Gifts Libellule Gifts web site and the materials therein are provided “as is”. Libellule Gifts makes no representations or warranties, either express or implied, of any kind with respect to the Libellule Gifts site, their operations, contents, information or materials. Libellule Gifts expressly disclaims all warranties, express or implied, of any kind with respect to the site or use, including but not limited to merchantability and fitness for a particular purpose. You agree that Libellule Gifts, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Libellule Gifts site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.